Vendor Support SLO Enforcer for ERP
8/10
Demand Score
Vendors respond slowly without quantified impact and structured escalations; delays cost revenue and SLA credits go unclaimed.
9/10
Blue Ocean
Competition Level
$2k-8k
Price/Month
Predicted customer spend
8 days
Time to MVP
Difficulty: Easy
The Problem
A SaaS that monitors your ERP vendor/partner tickets, correlates them with live impact telemetry, auto‑escalates through the right channels, and secures SLA credits when service levels slip. It ingest
🔗 Validated by Real User Complaints
This problem has been verified through 3 real user complaints:
Competitor Landscape
- SupportLogic
- PagerDuty
- Blameless
- Zscaler TAM tooling (internal)
Must-Have Features for MVP
Multi‑portal case ingestion and normalization (SAP/Oracle/Microsoft)
Impact telemetry connectors and revenue‑at‑risk calculators
Auto‑generated severity upgrades and exec escalation packages
SLA breach detection and automated credit claim workflows
Workaround recommender from internal KB and community threads
Real‑time status dashboards for business stakeholders
⚠️ Potential Challenges
- APIs and scraping for vendor portals
- Accurate impact estimation from limited telemetry
- Legal alignment on SLA credit claims
- Maintaining escalation contact maps
- Partner pushback on aggressive escalations
Risk Level: Minimal
🎯 Keys to Success
- Average vendor response time reduced by >30%
- SLA credit recovery rate >80% of entitled incidents
- Time to severity upgrade <15 minutes
- Stakeholder visibility and updates without manual effort
- Reduction in business downtime hours per quarter >25%
Ready to Build This?
This easy-difficulty project could be your next micro-SaaS success.