SwiftSurface: Action-First Micro-UI Layer for CRMs
8/10
Demand Score
Cumbersome CRM UX drains selling time and drives low data quality; teams need speed without a reimplementation.
8/10
Blue Ocean
Competition Level
$800-4k
Price/Month
Predicted customer spend
8 days
Time to MVP
Difficulty: Moderate
The Problem
Cumbersome Interfaces:
Competitor Landscape
- Salesforce Lightning UI
- Dynamics 365 Unified Interface
- Skuid
- Scratchpad
- Dooly
- CommandBar
Must-Have Features for MVP
Universal command palette with role-based actions
Context sidecar with AI summaries and next best action
Macro builder to chain multi-step CRM operations
Offline/editable grids with conflict resolution
Latency optimizer with prefetching and caching
Admin policy controls and audit logging
A/B metrics on time saved and data completeness
⚠️ Potential Challenges
- Browser extension approvals and enterprise security reviews
- API rate limits and UI latency variability
- Maintaining parity across CRM releases
- User training on new keyboard-first workflows
Risk Level: Moderate
🎯 Keys to Success
- Measured click and time reduction per core workflow
- Higher activity logging and data completeness within 2 weeks
- Rep NPS improvement for CRM usage
- No increase in support tickets post-deployment
Ready to Build This?
This moderate-difficulty project could be your next micro-SaaS success.