Shadow Workflow Miner for CRM
9/10
Demand Score
Unmanaged workarounds create data quality issues, compliance risk, and wasted rep time—compounding every week.
9/10
Blue Ocean
Competition Level
$3k-12k
Price/Month
Predicted customer spend
12 days
Time to MVP
Difficulty: Moderate
The Problem
Complex and Costly Workarounds:
Competitor Landscape
- Celonis Process Mining
- UiPath Process Mining
- Salesforce Optimizer
- Elements.cloud
- Tonkean
Must-Have Features for MVP
Event ingestion from CRM logs and browser telemetry
Sequence clustering to surface common workaround paths
ROI estimator (time saved, error reduction) per fix
Auto‑generation of low‑code flows/quick actions/config
Sandbox deployment + safe rollback
A/B testing and impact analytics
Fix registry with ownership and SLA
⚠️ Potential Challenges
- Access to detailed audit/event logs varies by CRM tier
- Organizational resistance to changing long‑standing habits
- Validating automated fixes in complex orgs
- Ensuring generated configurations meet governance
Risk Level: Minimal
🎯 Keys to Success
- Measured reduction in manual steps per process
- Decrease in off‑system artifacts (CSVs, shadow spreadsheets)
- Improvement in data completeness/consistency
- Time‑to‑deploy for suggested fixes (<1 week)
- Adoption and sustained usage of generated automations
Ready to Build This?
This moderate-difficulty project could be your next micro-SaaS success.