OpsCanvas 360: Event-Sourced Order & Customer Workbench
9/10
Demand Score
Support and ops can’t perform critical order changes fast; this drives cancellations, reships, chargebacks, and angry wholesale partners.
8/10
Blue Ocean
Competition Level
$299-2k
Price/Month
Predicted customer spend
12 days
Time to MVP
Difficulty: Hard
The Problem
Order and Customer Management Limitations:
Competitor Landscape
- ShipStation
- Extensiv (Skubana)
- Brightpearl
- Linnworks
- Gorgias (partial overlap)
- Shopify native order edit
Must-Have Features for MVP
Event-sourced order mutation engine with audit log
Split/merge, partial fulfill/refund, backorder management
Exception queues with playbooks (address fix, fraud review, OOS)
Customer 360 timeline (orders, comms, payments, returns)
Bulk actions and keyboard-first command palette
Service levels and workload routing
Connectors to ERP/WMS/3PL/helpdesk
Immutable replay for dispute evidence
⚠️ Potential Challenges
- Concurrency control and double-writes across systems
- Permission mapping to reflect business rules
- High-performance materialized views for large catalogs
- Edge cases around taxes, discounts, and partial refunds
Risk Level: Moderate
🎯 Keys to Success
- 30–50% faster ticket/order handling
- 20% fewer reships/partial refunds from mistakes
- Strong data integrity with idempotent syncs
- Agent adoption via fast, opinionated UI
Ready to Build This?
This hard-difficulty project could be your next micro-SaaS success.