FeedbackLoop - SMS Review Management for Restaurants
8/10
Demand Score
One negative review costs restaurants 30 customers. 94% of diners check reviews before visiting. Most restaurants have no system to capture feedback before it becomes a public complaint.
7/10
Blue Ocean
Competition Level
$99-249
Price/Month
Predicted customer spend
30 days
Time to MVP
Difficulty: Easy
The Problem
Customer Service and Feedback: Poor customer service and the inability to effectively gather and respond to customer feedback can damage reputation and lead to decreased customer loyalty.
🔗 Validated by Real User Complaints
This problem has been verified through 1 real user complaints:
Competitor Landscape
- BirdEye - Enterprise-focused at $299+/month
- Broadly - Generic, not restaurant-specific
- Manual email surveys - Low response rates
Must-Have Features for MVP
Automated SMS sending 30 minutes after payment
Sentiment analysis to route responses
Manager alerts for urgent issues
Automatic posting of 4-5 star reviews
Response templates for common issues
⚠️ Potential Challenges
- Getting customer phone numbers from POS
- SMS compliance regulations
- Review platform API limitations
Risk Level: Low
🎯 Keys to Success
- Guarantee 50+ new reviews in first month
- Include reputation monitoring dashboard
- Offer done-for-you setup service
- Focus on casual dining and QSR segments
Ready to Build This?
This easy-difficulty project could be your next micro-SaaS success.